Privacy Policy

1. Data Controller

The personal data collected on this site is processed by:

2. Data Collected

We collect the following data:

• Identification data (last name, first name, email address)
• Contact data (postal address, phone number)
• Order data (purchase history, preferences)
• Connection data (IP address, cookies)

3. Purposes of Processing

Your data is collected for the following purposes:

• Management of your customer account
• Processing and tracking of your orders
• Improvement of our services
• Marketing communications (with your consent)
• Compliance with our legal obligations

4. Legal Basis

The processing of your data is based on:

• The performance of a contract for order management
• Your consent for sending marketing communications
• Our legitimate interest for improving our services
• Compliance with our legal obligations

5. Recipients of Data

Your data may be shared with:

• Our authorized personnel
• Our subcontractors (hosting, delivery, payment)
• Administrative or judicial authorities when required by law

6. Retention Period

Your data is kept for a period of 5 years from your last activity. Beyond this period, it is deleted or anonymized.

7. Your Rights

In accordance with the GDPR, you have the following rights:

• Right of access to your data
• Right to rectification
• Right to erasure (right to be forgotten)
• Right to restriction of processing
• Right to data portability
• Right to object
• Right to withdraw your consent at any time

To exercise these rights, contact our Data Protection Officer (DPO) at: dpo@crustygo.com

You may also lodge a complaint with the relevant data protection authority.

8. Cookies

Our site uses cookies to improve your experience. Cookies are small text files stored on your device that allow us to:

• Ensure the proper functioning of the site
• Remember your preferences
• Analyze traffic and site usage
• Personalize content and advertisements (with your consent)

You can manage your cookie preferences at any time via our cookie banner.

9. International Transfers

Your data is primarily processed within the European Union. If a transfer outside the EU is necessary, we implement appropriate safeguards in accordance with the GDPR.

10. Security

We implement appropriate technical and organizational measures to protect your data against loss, alteration, or unauthorized access.

11. Changes

We may modify this privacy policy at any time. The most recent version will always be available on our site.

12. Contact

For any questions regarding this privacy policy, you can contact our DPO at: dpo@crustygo.com

13. Hosting

This site is hosted by: