Terms and Conditions

Last updated: 2025-07-01

These terms and conditions govern the use of our services. We invite you to read them carefully before placing any order.

1. Scope

These terms and conditions apply to all orders placed on our platform by both professional and individual customers.

2. Orders

The order becomes final only after our confirmation and receipt of your payment.

  • Any order implies unconditional acceptance of these terms and conditions.
  • We reserve the right to refuse any order for legitimate reasons.

3. Prices and Taxes

The prices of our products are indicated in euros and excluding taxes. The applicable VAT is added at the time of billing.

  • Prices may be changed at any time without notice.
  • Delivery charges may apply depending on your location.

4. Payment

Payment is made online by credit card or by bank transfer for professional customers.

  • Payment is secured through an SSL encryption protocol.
  • For professional customers, invoices are payable within 30 days from the invoice date.

5. Delivery

Delivery times are given as an indication. We make every effort to meet the announced deadlines.

  • Delivery is made to the address indicated by the customer when ordering.
  • In case of delivery delay, the customer will be informed by email.

6. Returns and Refunds

In accordance with current legislation, you have a period of 14 days from receipt to exercise your right of withdrawal.

  • Products must be returned in their original condition and complete.
  • Return costs are the responsibility of the customer.

7. Warranty

Our products benefit from the legal guarantee of conformity and the guarantee against hidden defects.

8. Liability

Our liability cannot be engaged in case of non-performance or poor performance of the contract due to a case of force majeure.

9. Intellectual Property

All elements of the site (texts, images, logos, etc.) are the exclusive property of our company. Any reproduction is strictly prohibited without prior authorization.

10. Personal Data

The information collected is subject to computer processing intended for the management of your order. For more information, please consult our privacy policy.

11. Applicable Law

These terms and conditions are subject to French law. In case of dispute, French courts will have exclusive jurisdiction.

Contact

For any questions regarding our terms and conditions, please do not hesitate to contact us.

CrustyGo c/o RC-Factory EIRL

7 rue Nathalie Masse, 06000 Nice

SIRET: 839 036 019 00017

Email: dpo@crustygo.com